In a promotion that began yesterday, March 3, 2020, United Airlines is offering to waive change fees for the next 12 months. The catch is that the flights have to be booked by March 31, 2020. The airline claims it wants to give customers flexibility when planning their next trip.
The specifics of the offer are below:
Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.
Cancellations: If the customer decides to cancel the flight they booked between March 3 and March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.
Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.
Minimum Stay: No minimum stay.
Blackout Dates: No blackout dates.
Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
This is a great idea for United Airlines, especially with the loss of revenue as a result of COVID-19 aka Coronavirus Personally, I will not go out of my way to book a flight for the sake of taking advantage of this promotion. It warrants repeating, United Airlines is to commended for being proactive to minimize the affect of the outbreak on customers and daily operations.