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Last October, the NAACP issued a travel advisory for American Airlines. The advisory was issued due to a rise in disturbing incidents reported by African American passengers while flying American Airlines. During the past year, American Airlines implemented the following measures: implicit bias training, discrimination complaint resolution process, and performed a diversity and inclusion gap analysis. These initiatives led to the NAACP lifting the travel advisory on July 17, 2018. The NAACP and American Airlines issued the following statements:
“We have worked with American Airlines for nearly a year, and they have taken substantive action to begin to address implicit bias, said Derrick Johnson, NAACP President and CEO. “They have embraced the situation and we are encouraged by their commitment to improve upon their internal processes and increase inclusion across their airline. Our work with American has included very candid, open and ongoing dialogue about the realities for African Americans who travel with American and other airlines, and we will continue to monitor progress and share feedback with them.”
“Today’s news belongs to American’s 130,000 team members who have enthusiastically embraced our goal to lead all industry in diversity, inclusion and equality. This is work that will never be complete, but we are making great progress,” said Doug Parker, CEO and Chairman of American Airlines. “We thank the NAACP for recognizing our progress and look forward to working with them in the future as we continue on this mission.”
I guess it is safe to say that a huge problem existed within American Airlines. Good on them for working to improve the culture throughout the company.