Uber Will Soon Suspend Australian and New Zealand Riders That Fall Below a Four Star Rating

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Beginning September 19, Uber will ban any user of the ride sharing application that falls below a four star rating. In a press release dated September 5, 2018, Uber Australia and New Zealand stated that they want to foster a community of mutual respect.

This new program is scheduled to begin on September 19, 2018. At this point, riders who fall below the rating threshold will have access suspended, according to CNN Money, for six months (after a few warnings, of course). The suspension includes Uber Eats as well. 

The complete details of the update for Uber in Australia and New Zealand can found on their community guidelines page, but for those of you who prefer cliff notes, here is the abbreviated version: 

Ground Rules

  • Respect each other
  • Give riders and drivers some personal space
  • Safety first
  • Children must be supervised
  • Feedback makes us all better

How Riders Can Lose Access to Uber

  • Damaging drivers’ or other passengers’ property
  • Physical contact with the driver or fellow riders
  • Unwanted contact with the driver or fellow passenger after the trip is over
  • Breaking the local law while using Uber
  • Rider behavior

How Drivers Can Lose Access to Uber

  • Does Not Meet Star Ratings Requirement
  • High Cancellation Rate
  • Discrimination
  • Fraud
  • Safety Violations
  • Use of Drugs or Alcohol
  • Non-Compliance with Road Rules
  • Unsafe Driving
  • Inaccurate Personal Information

Final Word

I think that the guidelines are pretty straight forward and feel that this is necessary to keep both the rider and driver safe. To those of you with ratings hovering around four stars, you have a week to clean up your act or prepare to be banned for six months. 

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One thought on “Uber Will Soon Suspend Australian and New Zealand Riders That Fall Below a Four Star Rating

  1. This is a really good idea buddy. We got all 5 star ratings over the years save one 3.5 star rating. Fair enough, as we got lost in Thailand and the driver waited for a good 5-10 minutes before picking us up, Or before he found us. No worries because again, 5 stars save that incident.

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